{"id":27794,"date":"2023-01-10T11:45:44","date_gmt":"2023-01-10T10:45:44","guid":{"rendered":"https:\/\/www.markhendriksen.com\/?p=27794"},"modified":"2023-01-11T15:12:49","modified_gmt":"2023-01-11T14:12:49","slug":"how-to-fix-divi-contact-form-not-working","status":"publish","type":"post","link":"https:\/\/www.markhendriksen.com\/how-to-fix-divi-contact-form-not-working\/","title":{"rendered":"How to Fix Divi Contact Form not Working"},"content":{"rendered":"\n<p>If your <a href=\"https:\/\/www.markhendriksen.com\/divi-contact-form\/\">Divi contact form<\/a> isn&#8217;t working, you&#8217;re in the right spot! In this tutorial, I&#8217;ll explain why your Divi contact form might not be functioning as expected and walk you through some simple troubleshooting steps that will help you get it back up and running. It can be frustrating when something doesn&#8217;t work the way it&#8217;s supposed to, but luckily most of the time these issues can be resolved quickly. So let&#8217;s dive into what causes emails not to be sent -and more importantly- how we can fix them!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Table of Contents<\/h3>\n\n\n\n<ul class=\"wp-block-list\" id=\"listsquare-listsquare-single\"><li><a href=\"#contact-not-working\">Why is my Divi contact form not working?<\/a><\/li><li><a href=\"#step-1\">Step 1: Check your Divi Contact Form Settings<\/a><\/li><li><a href=\"#step-2\">Step 2: Enable email delivery via an SMTP plugin<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"contact-not-working\">Why is my Divi contact form not working?<\/h2>\n\n\n\n<p>Chances are, your Divi contact form is failing to function because emails from it are ending up in spam folders. This issue isn&#8217;t uncommon for those relying on contact form plugins.<\/p>\n\n\n\n<p>By default, WordPress takes advantage of the wp_mail() function; a PHP-based tool that sends emails from your website. Unfortunately, this method isn&#8217;t ideal because it bypasses authentication which usually leads to messages being put in Spam folders. To avoid this issue and ensure all communication is delivered properly, you should opt for a more secure solution with an SMTP server (simple mail transfer protocol).<\/p>\n\n\n\n<p>It&#8217;s also possible that the Divi contact form hasn&#8217;t been set up correctly, which means it won&#8217;t work as intended. Let\u2019s review your settings and make any necessary adjustments so you can start using your form without further delay!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-1\">Step 1: Check your Divi Contact Form Settings<\/h2>\n\n\n\n<p>Open your Divi contact form module and scroll down to Email, expand this tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"723\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module.jpg\" alt=\"Check your email in the Divi contact form module\" class=\"wp-image-27806\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module.jpg 574w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module-380x479.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module-238x300.jpg 238w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module-510x642.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module-48x60.jpg 48w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-email-in-the-Divi-contact-module-71x90.jpg 71w\" sizes=\"(max-width: 574px) 100vw, 574px\" \/><\/figure>\n\n\n\n<p>By default the Email Address field is empty (this is where the form submissions will be sent to), it will use the email address that you have set up on your WordPress installation. You can find that in your WordPress dashboard under Settings &gt; General &gt; Administration Email Address.<\/p>\n\n\n\n<p>Fill in the email address that you want the form submissions to be sent to, and see if that will solve your issue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check your spam protection settings<\/h3>\n\n\n\n<p>If you are using <a href=\"https:\/\/www.markhendriksen.com\/divi-recaptcha\/\">Divi reCAPTCHA<\/a> then you might have set the minimum score too high. You can adjust that score under Spam Protection.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"723\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings.jpg\" alt=\"Check your reCaptcha minimum score settings\" class=\"wp-image-27807\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings.jpg 576w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings-380x477.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings-239x300.jpg 239w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings-510x640.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings-48x60.jpg 48w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Check-your-reCaptcha-minimum-score-settings-72x90.jpg 72w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure>\n\n\n\n<p>If none of these solutions worked for you then you can install an SMTP Plugin which I will be covering in the next step.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-2\">Step 2: Install an SMTP plugin<\/h2>\n\n\n\n<p>There are a variety of SMTP plugins that can be used to ensure emails sent via Divi contact forms make it to their desired recipients without getting relegated to the spam folder. Two of the most popular and reliable options for WordPress users are<a href=\"https:\/\/wordpress.org\/plugins\/easy-wp-smtp\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Easy WP SMTP<\/a> and <a href=\"https:\/\/wordpress.org\/plugins\/wp-mail-smtp\/\" target=\"_blank\" rel=\"noreferrer noopener\">WP Mail SMTP<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Option 1: Easy WP SMTP plugin<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"220\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp.jpg\" alt=\"Easy SMTP plugin\" class=\"wp-image-27808\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp.jpg 680w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp-380x123.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp-300x97.jpg 300w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp-510x165.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp-185x60.jpg 185w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-smtp-278x90.jpg 278w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n\n<p>With this plugin, you can easily set up an SMTP account for your WordPress site and have any emails sent via contact forms delivered directly to the corresponding email address.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Install the Easy WP SMTP Plugin<\/h4>\n\n\n\n<p>To get started, navigate in your WordPress dashboard to Plugins &gt; Add New and search for Easy WP SMTP.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"368\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin.jpg\" alt=\"Easy SMTP mail plugin installtaion\" class=\"wp-image-27809\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin.jpg 568w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin-380x246.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin-300x194.jpg 300w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin-510x330.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin-93x60.jpg 93w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-plugin-139x90.jpg 139w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><\/figure>\n\n\n\n<p>After installation click on Activate.<\/p>\n\n\n\n<p>Now navigate to Settings &gt; Easy WP SMTP.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"637\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings.jpg\" alt=\"Easy SMTP mail settings\" class=\"wp-image-27810\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings.jpg 680w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings-380x356.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings-300x281.jpg 300w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings-510x478.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings-64x60.jpg 64w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Easy-SMTP-mail-settings-96x90.jpg 96w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n\n<p>Provide the information asked for each field. Each field is provided with an explanation of what is needed and which ones are optional.<\/p>\n\n\n\n<p>When you have filled in all the fields that are required you can send a test email. Head over to the Test Email tab and fill in the fields and send a test email. If everything is set up correctly, you will be notified with a success message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Option 2: WP Mail SMTP by WPForms<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"220\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp.jpg\" alt=\"WP mail SMTP plugin\" class=\"wp-image-27811\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp.jpg 680w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp-380x123.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp-300x97.jpg 300w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp-510x165.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp-185x60.jpg 185w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-mail-smtp-278x90.jpg 278w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n\n<p>WP Mail SMTP offers WordPress users the ability to send emails using reliable and trusted third-party servers. With its easy setup, you can quickly choose from a selection of popular providers &#8211; such as Gmail, Amazon SES, or Sendgrid.<\/p>\n\n\n\n<p>It ensures that your emails bypass the potential minefield of local mail server problems and instead use a reliable PHP mail server &#8211; perfect for business owners looking for prompt and secure delivery of their emails. Best of all, its simple setup process allows anybody to get up and running without too much fuss!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Install the WP Mail SMTP plugin<\/h4>\n\n\n\n<p>From your WordPress dashboard navigate to Plugins &gt; Add New and search for WP Mail SMTP by WPForms. Install and activate this plugin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"370\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms.jpg\" alt=\"WP Mail SMTP by WPForms installation\" class=\"wp-image-27812\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms.jpg 568w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms-380x248.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms-300x195.jpg 300w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms-510x332.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms-92x60.jpg 92w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-by-WPForms-138x90.jpg 138w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><\/figure>\n\n\n\n<p>After activating the plugin, you&#8217;ll be guided by a step-by-step installation wizard. Click on Let&#8217;s Get Started.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"501\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard.jpg\" alt=\"WP Mail SMTP installation wizard\" class=\"wp-image-27814\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard.jpg 680w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard-380x280.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard-300x221.jpg 300w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard-510x376.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard-81x60.jpg 81w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/WP-Mail-SMTP-installation-wizard-122x90.jpg 122w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n\n<p>Now you have to choose which SMTP service you want to use.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"888\" src=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service.jpg\" alt=\"Choose an email service\" class=\"wp-image-27815\" srcset=\"https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service.jpg 680w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service-380x496.jpg 380w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service-230x300.jpg 230w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service-510x666.jpg 510w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service-46x60.jpg 46w, https:\/\/www.markhendriksen.com\/wp-content\/uploads\/2023\/01\/Choose-an-email-service-69x90.jpg 69w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n\n<p>If you already have access to an SMTP server from your web hosting servers, then the &#8220;Other SMTP&#8221; option is your best choice from the available list.<\/p>\n\n\n\n<p>As you progress, simply follow the directives from the installation wizard. Depending on your email provider, certain procedures may vary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>In conclusion, it&#8217;s important to make sure your Divi contact form is properly set up, or else you could be missing out on important messages from your visitors. If the default wp_mail() function isn&#8217;t working, you should look into a reliable WordPress SMTP plugin like Easy WP SMTP or WP Mail SMTP. With the right configuration, this plugin will alleviate any worries you may have about emails going to spam folders.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">You might also like\u2026<\/h3>\n\n\n\n<ul class=\"wp-block-list\" id=\"listsquare-listsquare-single\"><li><a href=\"https:\/\/www.markhendriksen.com\/how-to-style-the-divi-contact-form-success-message\/\">How to Style the Divi Contact Form Success Message<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If your Divi contact form isn&#8217;t working, you&#8217;re in the right spot! In this tutorial, I&#8217;ll explain why your Divi contact form might not be functioning as expected and walk you through some simple troubleshooting steps that will help you get it back up and running. It can be frustrating when something doesn&#8217;t work the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":27796,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-27794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-divi-tutorials"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Fix Divi Contact Form not Working | MarkHendriksen.com<\/title>\n<meta name=\"description\" content=\"If you&#039;re having trouble with the Divi contact form not working, this guide will show you how to fix the problem quickly and easily.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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